How long will it take to receive my order?
We value transparency throughout our shipping process.
Processing Time: All orders are processed within 1–3 business days.
Shipping Time: Once shipped, delivery typically takes 3–9 business days within the United States. Orders to Canada, the United Kingdom, Australia, and New Zealand typically take 7–16 business days.
You will receive a tracking number via email as soon as your package leaves our fulfillment center.
Where do you ship from?
We fulfill orders through our fulfillment network to ensure products can be shipped efficiently and reach customers as quickly as possible.
Depending on product availability and inventory levels, your order may be fulfilled and shipped from our facility in the United States or from an international fulfillment facility.
Regardless of the fulfillment location, orders are processed through our standard quality and fulfillment procedures.
Do you ship internationally?
Currently, we ship to the United States, Canada, United Kingdom, Australia, and New Zealand. We do not currently ship to other countries.
My tracking says "Delivered" but I haven't received it. What should I do?
Please allow 24 hours after the status changes, as carriers sometimes mark packages as delivered before they actually arrive.
If your package still hasn't arrived after 24 hours, contact us at support@noverly.shop with your Order Number and tracking information so we can assist you.
How does your 90-Day Money-Back Guarantee work?
We stand behind the quality of our products. If you are not satisfied with your purchase, you may request a return within 90 days of your order date, subject to our return requirements.
Products must be unopened, unused, and sealed in their original packaging.
To initiate a return, contact us first at support@noverly.shop with your Order Number.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Can I return an opened product?
No. For health, safety, and quality-control reasons, we only accept returns of unopened, unused, and sealed products.
Opened or used products are not eligible for a refund under our 90-Day Money-Back Guarantee.
How long do refunds take?
Once we receive and inspect your eligible return, we will process your refund within 10 business days to your original payment method.
Please allow an additional 3–5 business days for your bank or payment provider to post the refund to your account.
Are your products third-party tested?
We are committed to maintaining high standards for our products and working with trusted manufacturing and testing partners.
Where applicable, products may undergo testing for quality, purity, heavy metals, contaminants, and other relevant specifications.
If you have a question about testing or documentation for a specific product, contact us at support@noverly.shop.
Can I take these supplements with my medication?
Our supplements are designed to support general wellness, but individual responses and potential interactions can vary.
If you take prescription medication, are pregnant or nursing, have a medical condition, or have questions about whether a particular supplement is appropriate for you, we recommend speaking with a qualified healthcare professional before use.
How do I cancel my subscription?
You can manage, skip, or cancel your subscription through our subscription management page:
https://noverly.shop/pages/cancelation-1
We recommend making any changes before your next scheduled renewal to prevent an upcoming subscription charge.
If you need assistance, contact support@noverly.shop.
Can I cancel an order after it has been placed?
Orders can be cancelled for a full refund within 24 hours of placement, provided the order has not yet shipped.
Please contact support@noverly.shop as soon as possible with your Order Number.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as supported digital wallets such as Apple Pay and Google Pay.
Payment information is processed through secure payment providers.
Why was my payment declined?
A payment may be declined because of an incorrect billing address, insufficient funds, a bank security check, or another issue with your payment method.
Make sure your billing information matches the information associated with your payment method. If the issue continues, try another payment method or contact your bank or card provider.
If you have questions about your order, returns, subscriptions, products, or anything else, our customer support team is happy to help.
Email: support@noverly.shop
Response Time: We typically respond within 12 business hours
Phone: (657) 276-6729
Business Address: 1501 S Greeley Hwy Ste C, Cheyenne, Wyoming 82007, United States
Subscription Management: https://noverly.shop/pages/cancelation-1